Delivery & Returns
Delivery Information
We offer a seamless and reliable delivery service to ensure your products arrive in perfect condition. Whether you're shopping from the UK or from around the globe, we’ve got you covered.
Domestic Shipping (UK)
We provide free standard shipping on all UK orders above £50. Orders typically arrive within 3-5 business days. Expedited delivery options are also available at an additional cost.
International Shipping
We ship to multiple countries across the world, with delivery times varying depending on your location. Shipping fees are calculated at checkout, and we work hard to offer competitive rates.
Delivery Timelines
- UK: 3-5 business days
- Europe: 5-7 business days
- Rest of the world: 7-14 business days
Please note that delays can occur due to customs processing for international shipments.
Tracking Orders
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your delivery from dispatch to doorstep.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer easy returns and exchanges.
Return Policy
You may return any item within 30 days of purchase for a full refund or exchange, provided the item is unused, in its original packaging, and in the same condition as when it was delivered.
How to Return or Exchange
- Contact our customer support team at support@themoresvillage.com to initiate a return or exchange.
- Fill out the returns form enclosed with your package.
- Pack the item securely and ship it back to us using the provided return label.
Refund Processing
Refunds are typically processed within 5-7 business days after we receive the returned item. You will be notified once your refund has been processed.
Exchange Policy
Want a different size or color? Simply follow the same process for exchanges. We will ship your replacement item once we receive the original.